Smart B2B Portal Slashes Manual Work by 60% for Global Manufacturer

About Our Client

Our client is a multinational industrial manufacturer based in Germany, supplying heavy equipment and components to B2B clients in over 20 countries. With a growing client base and complex order cycles, the company needed a digital solution to manage repetitive bulk orders, customer-specific pricing, and dealer interactions more efficiently.

Challenge

The client faced significant operational bottlenecks:

• Manual order processing via email and Excel created delays and frequent errors.
• No centralized system for tracking bulk, recurring, or scheduled orders.
• Each dealer had to interact separately with account managers for pricing, quotes, and delivery timelines.
• High dependency on internal staff to manage day-to-day order-related queries.

They needed a self-service B2B portal that would digitize the order lifecycle while integrating smoothly with their ERP and CRM systems.

Solution

Celestial Infosoft built a fully customized B2B customer portal designed to digitize complex workflows and improve partner communication.

Key Features Delivered:

• Multi-User Account Access: Role-based logins for procurement, finance, and logistics teams within the same client organization.
• Bulk & Repeat Orders: Templates for quick reordering and scheduling future deliveries.
• Dynamic Pricing Engine: Customer-specific rates, volume-based discounts, and automatic tax calculations.
• Order Tracking Dashboard: Real-time visibility into order status, shipment tracking, and delivery ETA.
• Document Repository: Secure upload/download of invoices, purchase orders, contracts, and delivery notes.
• ERP Integration: Live sync with SAP for stock, invoicing, and fulfillment updates.

Project Highlights

• Scalable Architecture: Built to support 10,000+ concurrent users without performance lag.
• Dealer Engagement Boost: Intuitive UI allowed clients to manage their accounts independently.
• End-to-End Workflow Digitization: Removed paper trails and manual handovers.
• Global Access: Optimized for multilingual access and used across regions in Europe and Asia.

Results

• 60% Reduction in Manual Order Processing through automation and dealer self-service tools.
• Faster Order Turnaround: Average processing time reduced from 2 days to under 5 hours.
• Improved Client Satisfaction: Clients appreciated transparency, speed, and reduced back-and-forth communication.
• Lower Operational Load: Sales teams could focus on relationship-building instead of administrative work.

Technologies and Tools

• Frontend: React.js, Redux, Bootstrap
• Backend: .NET Core, REST APIs
• Database: MS SQL Server
• Integrations: SAP ERP, Salesforce CRM
• Cloud & DevOps: Microsoft Azure, Azure DevOps
• Security: OAuth2, JWT, SSL Encryption

Client Feedback

“This portal changed how we work with our partners. Celestial Infosoft delivered a fast, responsive platform that reduced complexity and let our clients take charge of their own orders. The ROI was clear within the first quarter.”

– Client Says