Industry
Healthcare / Multi-Clinic Network
Technologies
Progressive Web App (PWA), Angular, Firebase
About Our Client
Our client is a prominent multi-specialty clinic chain operating across several cities in the Middle East. The clinics serve thousands of patients monthly, offering general medicine, pediatrics, dermatology, and diagnostic services. The client wanted to streamline appointment booking and patient interaction across mobile and desktop platforms.
Challenge
The client’s existing booking system was:
- Fragmented across locations with no centralized platform.
- Unavailable on mobile unless users have downloaded a native app.
- Slow and non-responsive, leading to abandoned appointments.
- Dependent on internet access, which hinders access in rural areas.
The organization wanted a modern, cross-platform solution to improve appointment scheduling, reduce no-shows, and enhance patient experience without forcing users to download anything.
Solution
Celestial Infosoft developed a custom Healthcare Appointment PWA designed for easy access, responsive design, and real-time data sync, available on any device via browser.
Key Features Delivered:
- Smart Appointment Booking: Intuitive UI for scheduling, rescheduling, and canceling with doctor availability filters.
- User Registration & Authentication: Secure sign-in via OTP and social login (OAuth2).
- Offline Booking Support: Users could view past appointments and initiate new ones offline, synced when reconnected.
- Push Notifications: Reminders and confirmations reduced missed appointments.
- Multilingual Support: Arabic and English interface with easy language toggle.
- Doctor & Clinic Profiles: Detailed pages helped patients make informed booking decisions.
Project Highlights
- App-Like Experience: Installed like an app on home screens, with fast loading and offline capabilities.
- Centralized Management: Unified backend dashboard for admins and receptionists to manage schedules across all branches.
- HIPAA-Inspired Security: Role-based access, data encryption, and HTTPS-first architecture.
Results
- Increase in Booking Conversions via mobile due to easy access and seamless experience.
- 30% Drop in Appointment No-Shows thanks to reminders and booking confirmations.
- Wider Reach: Enabled patient access in semi-rural areas without relying on a native app store.
- Simplified Front Desk Load: Online bookings reduced inbound call volume for scheduling by 40%.
Technologies and Tools
- Frontend: Angular, Material Design
- Backend: Node.js, Firebase Cloud Functions
- Offline Support: IndexedDB, Service Workers
- Security & Auth: OAuth2, JWT, HTTPS
- Notifications: Firebase Cloud Messaging (FCM)
- Analytics & Monitoring: Google Analytics, Sentry
Client Feedback
“Celestial Infosoft delivered more than just a booking platform—they built a smooth, responsive experience our patients love. The PWA eliminated the friction of downloads and brought measurable improvements in engagement.”
– Client Says
