Industry
Healthcare
Technologies
React.js, Node.js, MongoDB, AWS
About Our Client
Our client is a mid-sized healthcare organization based in Ohio, USA, offering multi-specialty outpatient services to over 20,000 active patients annually. The organization aimed to digitize and streamline patient interactions to improve service quality, reduce administrative load, and comply with HIPAA regulations.
Challenge
Before engaging with Celestial Infosoft, the client relied on fragmented communication, phone calls, paperwork, and in-person visits, resulting in long wait times, inefficient appointment scheduling, and increased no-shows. The absence of a centralized patient portal also limited follow-up care, lab result access, and patient education, ultimately affecting engagement and outcomes.
Key issues included:
- HIPAA compliance concerns with legacy tools
- Manual patient scheduling & high no-show rates
- Lack of real-time communication tools
- No online access to medical records or prescriptions
- Increasing the admin workload on staff
Solution
Celestial Infosoft designed and developed a custom patient engagement web portal built around secure, user-friendly experiences and compliance-first architecture.
Key solution elements included:
- Secure Patient Login using OAuth 2.0 and Two-Factor Authentication
- Smart Appointment Booking System with calendar sync, reminders via SMS & email
- Telehealth Module integrated using Twilio APIs for virtual consultations
- Lab Results & Reports Access directly synced from EHR via HL7/FHIR
- Patient-Physician Messaging within encrypted portal channels
- Health Education Library personalized by patient condition
- Mobile-Responsive UI/UX for seamless access across all devices
Our team collaborated closely with the client’s IT and compliance departments to ensure that every component adhered to HIPAA standards.
Project Highlights
- Designed & developed the portal MVP in just 12 weeks
- Built-in real-time reminders reduced missed appointments by over 45%
- Integrated single sign-on for patients accessing multiple service lines
- Configured role-based access controls for doctors, staff, and patients
- Achieved 100% HIPAA compliance and passed external audit within the first 3 months
Results
- 70% increase in digital appointment bookings
- 40% drop in no-shows within the first 2 months
- 1,200+ secure doctor-patient chats initiated monthly
- Over 6,000 lab results accessed through the portal in the first quarter
- Improved patient satisfaction score from 3.8 to 4.6/5 on feedback surveys
Technologies and Tools
- Frontend: React.js, Bootstrap
- Backend: Node.js, Express.js
- Database: MongoDB
- Cloud: AWS EC2, S3, CloudWatch
- Communication: Twilio, SendGrid
- Compliance: HL7/FHIR APIs, OAuth 2.0, HIPAA Security Rule
- DevOps: Docker, GitHub Actions for CI/CD
Client Feedback
“Celestial Infosoft completely redefined how our patients interact with us. What used to take phone calls and paperwork now happens in a few taps. Their team not only built a portal, but delivered a full digital front door for our clinic and they nailed every HIPAA requirement with zero compromise.”
– Client Says
