Industry
E-commerce / Multi-Vendor Retail
Technologies
React.js, Node.js, MongoDB, Stripe API, AWS, Elasticsearch
About Our Client
A mid-sized U.S.-based retail startup aimed to launch a multi-vendor e-commerce platform connecting independent sellers with online shoppers. They envisioned a feature-rich, scalable SaaS product to simplify store creation, order management, and payment processing, all under one roof.
Challenge
The client’s goal was ambitious: to empower vendors with a plug-and-play online store builder, while also delivering a seamless shopping experience to customers. However, they faced several challenges:
- No existing system to onboard or manage vendors at scale.
- Manual product listings and order processing slowed growth.
- Limited analytics for vendors and poor buyer engagement.
- Payment delays are due to a lack of real-time settlement logic.
- Required a scalable architecture to handle traffic surges and SKU expansion.
They needed a custom SaaS e-commerce solution that combined the flexibility of platforms like Shopify with the simplicity and speed of a unified cloud system.
Solution
Celestial Infosoft developed a robust, cloud-native e-commerce SaaS platform that enabled vendors to set up online shops, manage orders, process payments, and analyze performance, all from a single dashboard.
Key Features Delivered:
- Multi-Vendor Storefronts: Each vendor could create and manage their own storefront with custom branding.
- Smart Product Management: Easy bulk uploads, variant control, and inventory sync in real time.
- Integrated Checkout & Payments: Seamless Stripe integration for secure and instant transactions.
- Sales & Analytics Dashboard: Real-time metrics on orders, revenue, top products, and customer behavior.
- SEO & Marketing Tools: Built-in promotion modules, discount engines, and email campaign triggers.
- Customer Support Portal: Live chat, FAQs, and order tracking for buyers.
- Elastic Search: Fast product searches with filters for category, price, and seller.
Project Highlights
- SaaS Subscription Model: Tiered pricing plans with feature limits and usage-based upgrades.
- Mobile-First Design: Fully responsive for optimal shopping and vendor management on mobile.
- Real-Time Order Tracking: Vendors and customers could track every step of the fulfillment process.
- Vendor Onboarding Automation: Self-serve onboarding, verification, and store activation.
Results
- 300+ Vendors Onboarded within the first 3 months.
- 70% Faster Product Listings using the bulk upload and smart categorization tools.
- 50% Reduction in Support Tickets due to improved UX and self-help features.
- Scalable Infrastructure: Handled over 100,000 products and thousands of concurrent users with ease.
Technologies and Tools
- Frontend: React.js, Redux, Tailwind CSS
- Backend: Node.js, Express.js
- Database: MongoDB
- Integrations: Stripe API, Elasticsearch
- Cloud: AWS EC2, S3, CloudFront, Lambda
- Security: OAuth 2.0, SSL, Rate Limiting, Data Encryption
Client Feedback
“Celestial Infosoft didn’t just build us a platform, they built a business. Our vendors love the ease of use, and our shoppers love the speed. It’s exactly what we hoped for in a modern e-commerce SaaS.”
– Client Says
