Industry
Food & Beverage / Delivery
Technologies
Flutter, Node.js, MongoDB
About Our Client
Our client is a leading food delivery startup operating in major urban centers across Southeast Asia. With partnerships spanning 2,000+ restaurants, the client aimed to build an end-to-end food delivery platform that could scale rapidly, offer real-time driver tracking, and boost customer retention with a loyalty rewards program.
Challenge
The client’s previous system depended on third-party aggregators, limiting its control over the customer experience, delivery logistics, and data insights. They wanted a custom-built mobile app that streamlined ordering, optimized delivery routing, and incentivized repeat customers with personalized rewards.
Solution
Celestial Infosoft delivered a full-fledged on-demand food delivery solution with a rich feature set:
Key solution components:
- Consumer App: Enabled users to browse menus, customize orders, track deliveries in real time, and make secure in-app payments.
- Driver App: Provided delivery personnel with optimized routes, order details, and real-time status updates for efficient drop-offs.
- Restaurant Dashboard: Allowed restaurants to manage menus, accept/reject orders, and track performance metrics.
- Loyalty Program: Built a flexible rewards engine offering points, discounts, and referral bonuses to boost customer loyalty.
- Admin Panel: Equipped the operations team with tools for order management, analytics, promotions, and dispute resolution.
Results
The rollout of the platform produced outstanding outcomes for the client’s business:
- Average delivery times decreased by 35%, thanks to live driver tracking and route optimization.
- Repeat customer orders surged by 50%, fueled by the engaging loyalty program.
- Partner restaurants saw a 20% boost in revenue due to higher order volumes and smoother coordination.
- Customer satisfaction improved significantly, reflected in an impressive 4.7-star average app rating across app stores.
Technologies and Tools
Flutter, Node.js, MongoDB, Firebase, Google Maps API, Stripe API, Redis, AWS S3
Client Feedback
“Celestial Infosoft helped us move from concept to market-ready in record time. Their technical depth and understanding of the food delivery space were invaluable. We now have full control over our operations and an app that customers love.”
– Client Says
