Industry
Travel & Hospitality
Technologies
React Native, Node.js, MySQL
About Our Client
Our client is a fast-growing online travel agency (OTA) operating across North America and Europe, offering flights, hotels, tours, and vacation packages. With a user base of over 5 million travelers, the client wanted to modernize its booking experience to handle real-time inventory, apply dynamic pricing, and boost customer satisfaction.
Challenge
The client’s legacy platform struggled with real-time updates, often leading to overbookings, pricing inconsistencies, and abandoned bookings. Competitors were gaining market share with faster, more personalized booking engines. The client needed a custom travel app to deliver seamless, accurate, and competitive travel deals while improving backend efficiency.
Solution
Celestial Infosoft developed a scalable, feature-rich travel booking app tailored to the client’s complex needs.
Key solution components:
- Real-Time Inventory Integration: Built APIs to pull live availability from global distribution systems (GDS), hotel providers, airlines, and car rentals, ensuring up-to-the-minute booking accuracy.
- Dynamic Pricing Engine: Implemented rule-based algorithms to adjust prices based on demand, user profiles, booking windows, and competitor rates.
- Personalized Search & Recommendations: Used user behavior data to deliver tailored travel suggestions and upsells (e.g., room upgrades, tours, insurance).
- Seamless Payment & Booking: Integrated multiple payment gateways, enabling one-click checkout and instant booking confirmations.
- Admin Portal: Provided backend tools for inventory management, promotions, and performance analytics.
Results
The solution delivered significant business and customer wins:
- 25% increase in booking conversion rates.
- 30% boost in average booking value through dynamic pricing and upselling.
- 40% reduction in booking errors and customer complaints.
- Enhanced loyalty, with 2x growth in repeat bookings within 12 months.
Technologies and Tools
React Native, Python, TensorFlow, Node.js, MongoDB, AWS, Twilio API3
Client Feedback
“Celestial Infosoft’s expertise in travel tech helped us build a next-generation booking platform. Our customers love the speed and personalized experience, and we’re seeing clear revenue gains. A true strategic partner!”
– Client Says
