Industry
Healthcare / Digital Health
Technologies
React Native, Django, PostgreSQL, Twilio Video, AWS, HL7/FHIR
About Our Client
A healthcare startup based in Canada aimed to bridge the gap between patients and providers in rural communities by launching a mobile-first telemedicine SaaS platform. Their goal was to make healthcare more accessible, especially in underserved areas where travel and clinic availability are limited.
Challenge
The client wanted a scalable SaaS platform that clinics and independent practitioners could subscribe to and use without heavy IT involvement. Their biggest hurdles included:
- Lack of a centralized system for virtual appointments, e-prescriptions, and patient records.
- Need for HIPAA and PHIPA compliance across data handling and communication.
- Limited digital literacy in the target demographic requires an intuitive user experience.
- Unstable video quality and dropped sessions in rural internet conditions.
- No existing infrastructure for onboarding clinics or managing subscription tiers.
Solution
Celestial Infosoft designed and developed a fully secure, cloud-based Telemedicine SaaS application that allowed healthcare providers to offer virtual consultations, manage patient data, and streamline clinic workflows, all from one platform.
Key Features Delivered:
- Instant Video Consultations: Twilio-powered encrypted video calls with low-bandwidth optimization.
- Smart Scheduling System: Patients could book, reschedule, and receive automated reminders for virtual visits.
- EHR-Lite for Practitioners: Integrated patient notes, medical history, prescriptions, and test uploads.
- e-Prescriptions & Referrals: Doctors could send digital prescriptions and refer patients to specialists.
- Multi-Clinic Management: Clinics could manage multiple practitioners, appointment slots, and availability.
- Subscription & Billing Engine: Flexible pricing models for clinics — per-consultation or monthly SaaS tiers.
Project Highlights
- HIPAA & PHIPA Compliant: End-to-end encryption, consent logging, and secure patient data storage.
- Mobile-First Experience: React Native app designed for both iOS and Android, optimized for low-resource devices.
- Offline Data Capture: In-app caching of forms and messages to allow consultation notes even during connectivity drops.
- Real-Time Support Integration: In-app chat with the SaaS provider’s support team for both patients and doctors.
Results
- 4,500+ Virtual Consultations completed within the first 60 days.
- 95% Patient Satisfaction Score based on speed, accessibility, and ease of use.
- 20+ Clinics onboarded across remote communities in two provinces.
- Reduced No-Shows by 52% with automated reminders and easy rescheduling.
Technologies and Tools
- Frontend (Mobile): React Native
- Backend: Django (Python)
- Database: PostgreSQL
- APIs & Integrations: Twilio Video, Stripe for billing, HL7/FHIR for EHR sync
- Cloud Infrastructure: AWS EC2, S3, RDS, CloudTrail
- Security: OAuth 2.0, SSL, role-based access, audit logging
Client Feedback
“We were blown away by how smooth the experience turned out, both for our patients and doctors. Celestial Infosoft built more than just a telemedicine app; they delivered a real lifeline for remote healthcare.”
– Client Says
