Customer expectations are evolving and so should the way you serve them. Celestial Infosoft offers powerful, custom-built customer portals development service that go beyond just access; they deliver control, convenience, and clarity. Whether you're in B2B or B2C, our portals provide a unified space for your customers to interact with your services, access real-time data, and solve problems without waiting. With a focus on usability, security, and scalability, we build digital experiences that strengthen loyalty and accelerate growth.
8+
Years of Expertise
350+
Our Global Clients
180+
IT professionals
1000+
Completed Projects
\ Why We \
\ What We Develop \
We design B2C portals that meet the modern consumer’s need for speed, simplicity, and autonomy. From intuitive self-service tools to integrated live support, our solutions help you reduce support load while enhancing customer satisfaction. Whether it’s managing orders, accessing support, or exploring services, we make every interaction smoother and smarter turning casual users into loyal customers.
B2B transactions demand more than just functionality; they need precision, flexibility, and control. Our portals are built to support complex purchasing cycles, multi-level user access, role-based permissions, and bulk or recurring orders. With built-in support for diverse payment methods and seamless integration into CRMs, ERPs, and partner systems, we help you deliver enterprise-grade digital experiences that scale with your business.
What makes Celestial different
To our clients, there is no middle ground. When it comes to your success, and it is our business to make it happen. We don’t stop till you meet every technical goal. We are here for you, and as your team, It’s our responsibility to understand and implement your requirements.
\ Our Services \
Keep your products and services accessible, informative, and always available. Our portals include a smart, searchable catalog that helps your customers find exactly what they need anytime, anywhere. Detailed descriptions, specifications, pricing, and multimedia support ensure a complete and professional browsing experience.
From dynamic dashboards to personalized content feeds, we build portals that adapt to each user’s role, preferences, and past interactions. This allows your customers to feel recognized and valued, while helping you deliver relevant offers, messages, and services at the right moment.
Stay informed without lifting a finger. Our system triggers automatic alerts for important actions like order placements, service requests, payment updates, and more keeping your customers engaged and your team in the loop.
Serve each business client with flexibility and precision. We enable role-based pricing, volume discounts, contract-based pricing, and exclusive promotions giving you full control over how you price for different customer tiers and partner types.
Simplify transactions through integrated payment gateways that support cards, UPI, bank transfers, wallets, and other digital methods. Our systems ensure high-security standards and smooth user experiences, saving time and improving cash flow on both sides.
Don’t keep customers waiting. With real-time chat integrated into your portal, your support team can instantly respond to inquiries, assist with issues, and guide customers through decisions outpacing your competition and creating trust.
Customer service doesn’t stop after purchase. We develop features to manage repairs, replacements, service appointments, and maintenance workflows. With built-in tracking and communication, both you and your customer stay updated at every stage.
Encourage collaboration and feedback through forums, Q&A boards, and idea-sharing spaces. These features turn your customer base into a thriving community, enhancing loyalty and giving you insights directly from the people who use your services.
Understand who your users are, what they care about, and how they behave. Our portals come with integrated analytics dashboards that track activity, preferences, and trends so you can make data-driven decisions to enhance experience and drive growth.
\ Our Portfolio \
\ Model we work \
We handle your customer portal from concept to launch and beyond. From gathering requirements to crafting a seamless UX/UI, building architecture, coding, testing, integrating third-party systems, and training teams, we deliver a solution tailored to your business needs.
Whether you use Salesforce, SharePoint, Dynamics 365, or ServiceNow, we customize and extend platform-based portals. Our team handles selection, planning, design, development, integration, and version upgrades, ensuring your portal aligns with both business processes and platform best practices.
Already have a portal blueprint or technical documentation? Our developers will bring it to life with precision, adhering strictly to your functional and architectural specifications to ensure smooth delivery and rapid deployment.
\ Few Words \
\ Portal Benefits \
Engage customers with accurate, always-available information and an intuitive interface that supports smarter buying decisions. The easier it is to reach you, the more likely they are to convert.
Automate support, simplify processes, and empower customers through self-service. Cut down on manual tasks and reduce the burden on your service teams, while improving the experience at the same time.
Deliver personalized experiences, share helpful resources, and enable fast support across multiple channels. Build lasting relationships by giving your customers the control and clarity they expect.
\ Our Tech Expertise \
React.js
Angular
Vue.js
HTML5, CSS3, SASS, Bootstrap, Tailwind CSS
Node.js
.NET Core / ASP.NET
Java Spring Boot
PHP (Laravel, Symfony)
Microsoft SQL Server
MySQL / MariaDB
MongoDB
PostgreSQL
Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Docker & Kubernetes
CI/CD with Jenkins, GitHub Actions, Azure DevOps
RESTful & GraphQL APIs
OAuth2 / JWT Authentication
Third-party integrations (Salesforce, SAP, Dynamics 365, payment gateways)
SSL/TLS Encryption
Role-Based Access Control (RBAC)
HIPAA, GDPR compliance support
Data encryption at rest and in transit
\ FAQs \
A customer portal is a secure, web-based platform that allows your clients to access personalized information, manage their accounts, and interact with your services 24/7. Implementing a customer portal enhances user experience, reduces support costs, and streamlines business operations by enabling self-service capabilities and real-time communication.
We prioritize data security by implementing robust measures such as SSL/TLS encryption, two-factor authentication (2FA), role-based access control (RBAC), and compliance with industry standards like GDPR and HIPAA. These practices safeguard sensitive information and build trust with your clients.
Yes, our customer portals are designed to integrate seamlessly with your existing systems, including CRM, ERP, and billing platforms. We utilize APIs and middleware to ensure smooth data flow and interoperability, enhancing operational efficiency.
Absolutely. We develop responsive portals that provide an optimal viewing experience across a wide range of devices, from desktop monitors to mobile phones. This ensures your clients have consistent and convenient access to your services anytime, anywhere.
Our commitment extends beyond development. We provide ongoing support, including system maintenance, updates, user training, and troubleshooting, to ensure your portal remains functional, secure, and aligned with your evolving business needs.
We are curious to discuss your dream web project!
© Copyright 2025 Celestial Infosoft. All rights reserved.
