Web and Mobile Banking Software for Seamless Digital Banking Experience

About Our Client

Our client is a mid-sized cooperative bank based in the Middle East, serving over 700,000 customers through 120 branches. With increased digital adoption in the region, the bank aimed to build a modern web and mobile banking platform to serve retail and SME clients, enhance user experience, and reduce in-branch dependencies.

Challenge

The bank had legacy online banking with limited mobile functionality and major UX limitations:

• Fragmented UX across web and mobile platforms.
• No real-time sync between transactions across devices.
• Lack of Self-Service Features: No mobile onboarding, KYC upload, or card controls.
• High Dropout Rate in customer onboarding via mobile app.
• Security Vulnerabilities due to outdated authentication mechanisms.
• Inflexible Architecture that couldn’t quickly launch new features or products.

Solution

Celestial Infosoft led the end-to-end design, development, and deployment of an omnichannel banking suite built with Flutter for mobile and Angular for web, ensuring a shared design language and faster time-to-market.

Key Features Delivered:

• Unified Web and Mobile App Architecture
  • Shared services layer for business logic using Node.js APIs.
  • Built once, deployed across Android, iOS, and modern browsers.
• Secure Customer Onboarding & KYC
  • Integrated video KYC and document upload using Twilio & Firebase.
  • Real-time Aadhaar/ID verification and OTP-based validation.
• Smart Account Management
  • Transaction history, savings goals, account statements, and downloadable reports.
  • Budget planner and automated expense categorization.
• Payment & Transfer Suite
  • IMPS/NEFT/UPI support with Razorpay integration.
    • QR payments, P2P transfers, and scheduled payments.
• SME Banking Portal
  • Role-based dashboards for accountants and owners.
    • Bulk payments, invoice uploads, and auto-reconciliation features.
• Real-Time Notifications & Chat Support
  • Push alerts via Firebase and WhatsApp banking assistant integration.
• Accessibility & Multi-Language Support
  • Arabic, English, and Hindi support across platforms.
  • WCAG-compliant design for inclusive banking.

Project Highlights

• Single Codebase: Flutter is used to reduce dev time by 40%.
• Cloud-Native Infra: Deployed on Azure with CI/CD pipelines.
• 12+ APIs Integrated: KYC, payments, SMS/Email, card management.
• 4x Faster Onboarding: From 8 mins avg. to 2 mins with video KYC.

Results

• 160% Increase in App Downloads in 3 months post-launch.
• 40% Reduction in Branch Visits for routine banking needs.
• 99.7% User Retention in the mobile app during the first 6 weeks.
• Customer Satisfaction improved by 55%, per bank surveys.

Technologies and Tools

• Frontend: Flutter (iOS, Android), Angular
• Backend: Node.js, Express
• Database: MongoDB, Firebase
• Authentication: OAuth 2.0, Biometric login
• Payments: Razorpay, UPI APIs
• Cloud & DevOps: Azure, Azure DevOps Pipelines, Docker
• Monitoring: App Center, Azure Monitor

Client Feedback

We wanted a true partner, not just a vendor. Celestial Infosoft delivered an elegant, secure, and user-loved banking app that’s become the digital face of our bank. Our transformation journey just got real.”

– Client Says