Industry
Banking & Financial Services
Technologies
.NET Core, Angular, Azure, SQL Server, RabbitMQ, Redis
About Our Client
Our client is a well-established financial institution operating across North America, offering a wide range of lending products, including personal loans, mortgages, small business loans, and credit lines. With over 1 million active customers, the client was focused on modernizing its loan operations to stay competitive and compliant in a fast-changing market.
Challenge
The client’s legacy loan management system was fragmented, slow, and unable to support increasing loan volumes or new regulatory requirements. Manual processes led to frequent errors, delayed approvals, and customer dissatisfaction. The client needed a modern end-to-end solution to automate the full loan lifecycle from application to underwriting, disbursement, repayment tracking, and reporting while ensuring compliance and scalability.
Solution
Celestial Infosoft designed and delivered a robust, modular loan management platform tailored to the client’s needs.
Key solution highlights:
- Automated Loan Application Processing: Online and in-branch applications integrated with credit bureaus for instant eligibility checks.
- Dynamic Loan Origination & Underwriting: Automated risk assessment models and configurable approval workflows.
- Disbursement & Repayment Management: Seamless disbursement to bank accounts and flexible repayment scheduling with automated reminders.
- Regulatory Compliance Tools: Built-in compliance checks and reporting aligned with federal and state financial regulations.
- Customer Portal: Self-service portal for customers to view loan details, track payments, download statements, and request support.
- Integration with Core Banking Systems: Smooth data exchange with the client’s ERP, CRM, and accounting systems.
Results
The custom loan management software delivered measurable improvements:
- 40% faster loan processing time due to automation.
- 25% reduction in operational costs by eliminating manual tasks.
- Increased customer satisfaction with faster approvals and transparent loan tracking.
- Improved compliance with automated regulatory reporting.
- Scalability to support new loan products and future growth.
Technologies and Tools
.NET Core, Angular, Microsoft Azure, SQL Server, RabbitMQ, Redis, Selenium (for QA), Jenkins, Kubernetes
Client Feedback
“With Celestial Infosoft’s help, we’ve transformed our loan operations. The platform’s flexibility and automation have elevated our service quality and allowed us to scale without adding operational strain. We’re thrilled with the outcome.”
– Client Says
