How we empowered a U.S.-based startup to transform home care services with a seamless, all-in-one care management platform.
About Our Client
Our client is a forward-thinking healthcare startup based in the United States, dedicated to transforming how families access and manage home care services. With a strong focus on safety, transparency, and convenience, they aim to bridge the gap between families in need of care and qualified, trusted caregivers. Their mission is to empower families to make informed care decisions while giving caregivers the tools and support they need to deliver high-quality, compassionate care at home.
Client Dream
The client, a healthcare innovator based in the United States, dreamed of making home care safer, easier, and more transparent for families caring for elderly or disabled loved ones.
They envisioned a platform where families could:
- Find trusted, verified caregivers quickly
- Book and pay for services seamlessly
- Receive daily updates on their loved one’s care
At the same time, they wanted caregivers to easily manage their schedules, training, and payments—all in one app.
In short, they aimed to create “the Uber for home care” while maintaining strict safety and privacy standards.
Challenge
Bringing this vision to life wasn’t simple. The client faced several challenges:
- They needed to handle sensitive personal and health data securely (HIPAA & GDPR compliance).
- They wanted to integrate background checks, training, booking, payments, and communication into a single platform.
- The system had to be easy for tech-savvy users and older family members.
- Everything needed to be delivered within a tight timeline to meet investor deadlines.
Solution
Celestial Infosoft partnered closely with the client to design and develop a robust, user-friendly web and mobile platform that included:
1. Caregiver Onboarding & Profiles
- Background check integration
- Profile creation with qualifications, experience, and skills
- Upload of certifications and documents
2. Online Training Module
- In-app mandatory training courses
- Progress tracking and certification reminders
3. Booking & Scheduling System
- Families search, view, and book caregivers based on skills, location, and availability
- Real-time scheduling and updates for caregivers
4. Secure Care Notes & Communication
- Caregivers log daily activities (e.g., personal care provided, meals prepared)
- Families view care notes and communicate securely within the app
5. Integrated Payment & Billing
- Platform processes family payments, deducts platform fees, and pays caregivers automatically
- Families receive downloadable invoices for every visit
6. Compliance & Data Security
- Ensured HIPAA and GDPR compliance for all data handling
7. Cross-Platform Accessibility
- Fully responsive web app + mobile app for iOS and Android
We worked hand-in-hand with stakeholders to refine user journeys, test extensively, and launch successfully in July 2024.
Results
Within the first 3 months of launch:
- 1,000+ caregivers onboarded
- Thousands of care hours booked through the platform
- 98% satisfaction rate reported by families using the system
- The client operations team saw a 40% reduction in admin workload
Impressed by the results, the client expanded their partnership with Celestial Infosoft, commissioning us to develop 4 additional wellness platform applications in the following year, covering telehealth, fitness, nutrition tracking, and mental wellness.
Currently, they have over 100,000 downloads on the Play Store and more than 10 apps available on the App Store. Users trust them, and we are proud to be their reliable technology partner in healthcare innovation.
Client Feedback
“To be honest, Celestial Infosoft made it happen. I came up with a fantastic idea, and they told me Trust us, you will never regret it, and I did. No excuses, no delays, no headaches, and they delivered more than I expected. These guys have been amazing since day one. I have already worked with them on many projects, so I am not going anywhere else.”
– Client Says
