Industry
Healthcare / Telemedicine
Technologies
Vue.js, Laravel, MySQL, Twilio API, AWS, HL7/FHIR Integration
About Our Client
A regional healthcare provider in the U.S. offering outpatient, diagnostic, and telehealth services. With a growing patient base and increased demand for digital healthcare, they needed a secure, always-accessible platform to reduce manual appointment bookings and improve patient experience.
Challenge
The client’s existing website offered limited interaction, leading to:
- High call volumes for appointment scheduling and follow-ups.
- No digital access to test results, prescriptions, or communication with physicians.
- Manual processing of medical history updates and insurance details.
- Low patient satisfaction due to wait times and lack of self-service tools.
They required a HIPAA-compliant portal to allow patients to manage their care digitally, from scheduling to follow-ups.
Solution
Celestial Infosoft developed a fully responsive healthcare portal offering real-time, self-service functionality and secure communication between patients and providers.
Key Features Delivered:
- Online Appointment Booking: Patients could schedule, reschedule, or cancel visits across departments.
- Medical Records Access: View lab results, prescriptions, visit history, and doctor notes.
- Telemedicine Module: Secure video consultations with doctors via integrated Twilio API.
- Patient Messaging: Encrypted messaging system for quick physician-patient communication.
- e-Prescription Integration: Automated pharmacy coordination for faster medication fulfillment.
- Insurance & Document Upload: Patients could update coverage details and share required documents.
Project Highlights
- HIPAA-Compliant Architecture: End-to-end encryption and secure storage.
- EHR Integration: Seamless sync with the hospital’s existing EHR system using HL7/FHIR protocols.
- User-Friendly Design: Clear navigation and mobile optimization for all age groups.
- Multi-Language Support: English and Spanish versions included for broader accessibility.
Results
- 2,000+ Daily Users within the first 30 days post-launch.
- 38% Drop in Support Calls for appointments and patient records.
- Faster Access to Care: 24/7 self-service tools empowered patients to act without delays.
- Increased Patient Satisfaction: Positive feedback on convenience, speed, and transparency.
Technologies and Tools
- Frontend: Vue.js, Tailwind CSS
- Backend: Laravel (PHP)
- Database: MySQL
- Integrations: Twilio API, EHR via HL7/FHIR
- Cloud: AWS EC2, RDS, CloudWatch
- Security: SSL, Role-Based Access, Data Encryption, HIPAA Compliance
Client Feedback
“With the new portal, we can serve more patients while reducing stress on our front desk staff. Celestial Infosoft delivered a solution that’s easy to use, secure, and truly patient-first.”
– Client Says
