Industry
Logistics & Supply Chain
Technologies
React.js, Flutter, Firebase
About Our Client
Our client is a mid-sized logistics and freight forwarding company with operations across the US and Europe. They developed a web and mobile portal to give B2B clients real-time access to shipment statuses, invoice management, and vendor communications, all from a centralized dashboard.
Challenge
The client’s new platform aimed to replace fragmented vendor tools and legacy systems, but faced significant issues:
- Low Beta Adoption: Early testers reported usability challenges, slow loading times, and navigation issues.
- Multi-Platform Inconsistencies: Features behaved differently between web and mobile versions, causing confusion among users.
- Shipment Tracking Failures: Some real-time data syncs between internal systems and the user interface were unreliable.
- Lack of Accessibility Standards: The portal did not meet WCAG guidelines, limiting use for certain clients.
- No Formal QA Process: Releases lacked structured test cases, proper defect tracking, or user-centric validation.
Solution
Celestial Infosoft initiated a user-first QA process combining usability testing, functionality validation, and mobile compatibility assurance.
Key Features Delivered:
- Usability Audit: Conducted detailed UX testing on web and mobile platforms to identify friction points and usability issues.
- End-to-End Functional Testing: Verified portal modules including live tracking, invoicing, ticket management, and user roles.
- Cross-Platform QA: Aligned UI/UX and business logic across both Flutter-based mobile apps and the React web dashboard.
- Real-Time Data Testing: Simulated shipment scenarios to validate sync behavior and response delays.
- Accessibility Testing: Implemented WCAG-level testing and remediation for ADA compliance.
- Structured QA Process: Built reusable test plans and defect workflows using JIRA and TestRail.
Project Highlights
- Unified Experience across web and mobile platforms, eliminating previous UX gaps.
- Live Tracking Accuracy improved to 98.7% via rigorous sync validation.
- WCAG Compliance Achieved, enabling inclusivity and expanding usability.
- Reusable Test Library created for future updates and new feature launches.
Results
- 3x Increase in User Adoption after portal usability refinements.
- Faster Release Cycles, down from 4 weeks to 2 weeks post-QA implementation.
- 80+ Issues Resolved before launch, many of which were previously unnoticed.
- Zero High-Severity Bugs reported in the first 90 days of production.
Technologies and Tools
- Frontend: React.js (Web), Flutter (Mobile)
- Backend: Firebase Realtime DB, PostgreSQL
- Automation & Manual Testing: Appium, BrowserStack
- Management: JIRA, TestRail
- Accessibility: AXE, Lighthouse WCAG checker
Client Feedback
“The difference in user satisfaction and adoption before and after Celestial’s involvement was night and day. Their QA team didn’t just test – they thought like our end-users. That mindset made all the difference.”
– Client Says
